Transforming Concepts into
Profitable Hospitality Experiences
From Quick Service to Fine Dining,The Parker-James Group
delivers expert consulting & innovative design solutions to
elevate your restaurant or hospitality business.
Profitable Concepts
Operational Excellence
Memorable Brand Identity
Meet The Parker-James Group...
With over 60 years of combined expertise, The Parker-James Group stands as a leading consulting and concept design firm, reshaping the restaurant and hospitality industry. From quick-service eateries to fine dining establishments, we specialize in creating profitable, people-centered operations that excel in both functionality and guest experience.
At The Parker-James Group, we understand that true success emerges where operational efficiency meets innovative design and authentic human connection. Collaborating closely with our clients, we craft distinctive concepts, streamline workflows, and build compelling brands that leave lasting impressions.
Whether launching a new venture or revitalizing an existing operation, our team brings unparalleled creativity and proven expertise to bring your vision to life—and transform your business into a thriving success story.
Providing solutions for your future
End-to-End Expertise in Location Planning, Concept Design, and Operations Excellence For Service Industry Growth
Site Selection
The right location ensures accessibility for your target audience, aligns with market demand, and enhances brand visibility, making it a cornerstone of a successful service operation.
Concept Design
A well-crafted concept seamlessly integrates aesthetics, functionality, and operations to create a memorable and impactful guest experience.
Consulting
Well-structured operations reduce costs, streamline workflows, and empower teams to deliver high-quality service, forming the backbone of a thriving business.
What Our Clients Are Saying About Us
Authentic feedback from business owners like you.
Holly Crawshaw
"James is the real deal. His philosophies on business and leadership are unique, proprietary, and business-agnostic. He prioritizes people—both employees and customers/clients/guests. He understands how to maximize those around him through relational currency. I'd highly recommend him for team or business consultation."
David Goldschein, SHRM-CP
"James is a wonderful asset to the industry. Very methodical and detailed in his approach. People driven and focused on education as shown in his book The P.I.E Theory in Leadership. I would strongly recommend him for leadership at any capacity in the industry."
Lisa Harris Osborn
"James is a wonderful asset! He works so well to bridge communication between the Franchisee and Corporate team. His knowledge is abundant and helpful. He is relatable, reliable, respectful, knowledgeable, friendly, fun, and the list goes on. To have James on your team is a blessing!"
Vivien Frerichs Jenkins
"James is professional, intelligent, well-respected by all of his peers and extremely motivated, adapting to whatever change is presented. It was a true partnership between HR and Operations and I was always thankful for James’ genuine respect for all he served and worked alongside with!"
Co-Founder James Roussos
Your Partner in Business Success
James Roussos, CFE, is a Franchise Business Consultant, published author, and mentor with over 20 years of experience in the restaurant industry. As a consultant for Chicken Salad Chick, James specializes in helping franchisees streamline operations, maximize profitability, and enhance customer experiences. His expertise in concept development and business strategy allows him to support entrepreneurs in creating scalable, successful restaurant models.
Beyond franchise consulting, James is a certified ServSafe Instructor with the National Restaurant Association, where he trains food service professionals on industry best practices. As a GLEAM Network mentor, he helps emerging leaders refine their business acumen, navigate challenges, and build thriving hospitality ventures.
With leadership roles at Moe’s Southwest Grill, Pollo Tropical, and Ruby Tuesday, James has a proven track record of turning concepts into profitable businesses, optimizing workflows, and developing high-performing teams. Whether you're launching a new restaurant, refining an existing brand, or looking to strengthen your operational efficiency, James provides strategic guidance tailored to your goals.
If you're seeking a consultant who understands both the big picture and the daily details of running a successful business, James is ready to help.
Explore the Insights of Co-Founder - James Roussos
Practical Strategies for Leadership and Team Development in the Service Industry
James Roussos is a senior restaurant leader, consultant and author dedicated to helping leaders in the service industry improve operations, develop effective teams, and achieve lasting success. His book series provides actionable frameworks for leadership, hiring, and training tailored to the unique demands of hospitality and service-based businesses.
The P.I.E. Theory in Leadership
The
James Roussos developed the P.I.E. Theory in Leadership over the course of his time in leadership positions, drawing from real-world experiences that shaped his understanding of what truly makes a leader effective.
James doesn’t just speak from a C-suite perspective, but from a far more grounded, day-to-day dynamic, offering insights that resonate with leaders at every level. The P.I.E. Theory in Leadership focuses on three core principles of successful, influential, and effective leadership: People, Integrity, and Education. By mastering these three pillars, leaders can build stronger teams, foster trust, and create a culture of continuous growth.
This book provides actionable strategies and relatable examples to help leaders develop these qualities in themselves and others. If you want to be a leader worth following, this book was written for you.
Hire Right, Train Right, Treat Right
Leadership expert James Roussos delivers a guide for managers and executives seeking to improve employee retention through thoughtful and effective leadership. This comprehensive book unveils proven techniques to:
• Hire Right: Learn how to identify and attract the perfect fit for your organization, ensuring alignment with both skill set and culture from day one.
• Train Right: Develop a robust training program that empowers employees to excel and evolve, making them feel valued and invested in their own growth.
• Treat Right: Cultivate a positive workplace culture with strategies for recognizing achievements, fostering open communication, and supporting work-life balance.
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