“He took the time to understand my store, my challenges, and my goals, and provided practical
guidance that helped improve operations and overall performance. James was approachable,
responsive, and always willing to help problem-solve, which made a real difference in day-
to-day operations.”

“What I admire most about James is his long-term vision as it relates to the brand. He understands that a brand is not just a message or a moment—it’s a promise, built over time through trust, consistency, and values-driven leadership. James is patient, intentional, and principled in how he shows up in the world, and that is precisely why people follow him, learn from him, and want to build alongside him.” 

“I highly recommend James Roussos to any company looking for a high level leader or Corporate Business Consultant as James is one of the most reliable professionals I’ve worked with. I’ve had the pleasure of partnering with James at Chicken Salad Chick for 6 years in my role as Multi-Unit Account Manager.”

“James possesses a rare ability to balance high-level strategic thinking with practical,
actionable execution. His understanding of franchise economics, unit-level performance
drivers, and operational discipline materially improved performance across my portfolio.
He does not simply identify opportunities—he educates, coaches, and collaborates to
ensure those opportunities translate into sustainable results.”

“What sets James apart for me is how invested he is in the people behind the operation. He took the time to educate us and our leadership team on the systems, platforms, and financial drivers that matter most, always with the goal of helping us grow more confident and capable as owners. His approach was never rushed or transactional—it was intentional, patient, and rooted in long-term success.”

“James is a person of strong moral character. He is dependable, honest, and consistently shows respect and kindness toward others. Whether in everyday interactions or more challenging
situations, he demonstrates maturity, responsibility, and a genuine concern for those
around him. One of the qualities I admire most is James’s work ethic. He is available
when I am call and has offered guidance and clarity to situations. I believe James
would be a positive presence in any situation that requires trust and accountability. I
recommend him without hesitation.”

“James often went above and beyond, making visits to train and guide us on best practices. He was consistently responsive, professional, and approachable, treating every interaction with respect and genuine interest. One thing that stood out was his ability to see the bigger picture—James had a clear vision for the brand’s growth and a keen sense of how to position individual locations for future success. As someone who also operated a restaurant himself, James understood our day-to-day challenges firsthand, which I appreciated. That practical experience made his advice both practical and effective. He remained well-informed about developments within our brand and the broader restaurant industry, consistently bringing valuable insights to the table.”

“James was absolutely instrumental in providing the guidance and oversight necessary to open two stores within a single year. A critical component of this success was his exceptional ability to train and develop new staff members. James implemented comprehensive training programs that ensured every new hire—from front-of-house to kitchen staff—fully understood the brand's standards and culture of hospitality from day one. His hands-on approach to mentorship helped build high-performing teams quickly, which was essential for our rapid growth.”

“James has been nothing but available, professional and supportive, as a business partner. It is always a pleasure to deal with him in all aspects of the business, especially communication, as his skills are unmatched and prompt, when I reach out. Thank you again for your partnership sir.”

I highly recommend James Roussos to any company looking for a high level leader or Corporate Business Consultant as James is one of the most reliable professionals I’ve worked with. I’ve had the pleasure of partnering with James at Chicken Salad Chick for 6 years in my role as Multi-Unit Account Manager.

While working together James consistently demonstrated professionalism, support to our team, and educated the stores he worked with on all the correct Policies and Procedures to ensure solid relationships between the stores, myself, and my internal team.

A fitting example is when quite a few of James franchise stores were having issues with getting their orders in on time for our warehouse to stay on track to get orders picked and shipped in a timely manner. I made a call to James, and the problem was immediately solved.

Please feel free to contact me directly if you need any further information.

I am writing this letter of recommendation for James Roussos, whom I have known personally for 3 years. During this time, I have had the opportunity to know him well and can confidently speak to his character, integrity, and values. James is person of strong moral character. He is dependable, honest, and consistently shows respect and kindness toward others. Whether in everyday interactions or more challenging situations, he demonstrates maturity, responsibility, and a genuine concern for those around him. One of the qualities I admire most is James’s work ethic. He is available when I am call and has offered guidance and clarity to situations. I believe James would be a positive presence in any situation that requires trust and accountability. I recommend him without hesitation.

I am writing this letter of recommendation for James Roussos. I have known James for about 26 years. I have seen him in a professional and personal setting. James is respectful to coworkers and to customers. He presents a great sense of professionalism and stability, even in high volume work situations.
James has always taken his role seriously and is passionate about his work. I know him to be the person who helps others when needed, whether at work or his personal life.
I would recommend James for any position for which he applied. He is knowledgeable and passionate about his work. He has the ability and intellect to perform any responsibility needed to fulfill any duties required of his position.

I am pleased to write this reference on behalf of James Roussous, Franchise Business Consultant for
Chicken Salad Chick. I have had the opportunity to work with James for the past year, and during
that time I have seen firsthand his dedication, professionalism, and outstanding work ethic.
James is the type of person you can rely on in any situation. Whether it was a weekend, late
evening, or a moment of unexpected challenge, James could always be counted on to answer the
phone and offer support, guidance, or simply a steady voice. His willingness to be available
whenever needed speaks volumes about his commitment to our success.
A clear example of his dependability occurred when our manager resigned without notice. Within
an hour of contacting him, James was onsite checking in with the team, making sure operations
continued smoothly, and reassuring everyone during a stressful transition. That kind of
responsiveness and leadership is rare, and it made a tremendous impact.
James also brings a positive energy, a can-do attitude, and a true passion for helping people grow in
their roles. His presence has consistently boosted morale, strengthened our team, and helped our
store operate more confidently and effectively.
I wholeheartedly recommend James Roussous for any role requiring professionalism, integrity, and
dedication. He would be an asset to any organization. Please feel free to reach out if you need
additional information.

I am providing this letter of recommendation on behalf of James Roussos, who I consider one of the
most accomplished professionals I have ever had the pleasure of meeting. Whether engaging franchise
owners to assist in their business development efforts or serving the franchisor by providing valuable
insight on how to recruit quality franchisees, he consults each with the uncanny demeanor that exudes
trust and honesty. He demonstrates the unique leadership ability to guide when spearheading
volunteer initiatives and does so with a spirit of teamwork that inspires. He has a natural “can do” spirit
in mentoring as part of the GLEAM network that inspires mentees to stride for the same levels of
excellence.
As an integral member of the International Franchise Association, a Franchise Business Consultant, a
certified ServeSafe Instructor and accomplished author, John’s contributions to the food service industry
are commendable and continue to serve well the food service and franchise industries.

It is with deep respect that I write this letter of recommendation for James Roussos. I have had
the privilege of working closely with James for the past five years, and over that time, our
professional relationship evolved into something far more meaningful. James is not only a client
I admire, but someone I have come to consider both a friend and a professional inspiration.
From a business standpoint, James possesses an exceptional level of acumen. He sees around
corners, understanding how decisions made today become long-term outcomes tomorrow.
What has always stood out to me is his ability to balance strategy with humanity. James does
not build for short-term wins or surface-level success. He builds with longevity in mind and his
vision is rooted in purpose, clarity, and people-first service.
James has a rare gift for education, training, and equipping with a hands-on, relational
approach. He does not simply “tell” people what to do—he gives them the tools to do it.
Whether mentoring leaders, teaching teams, or guiding organizations, his approach is
thoughtful, practical, and empowering. He elevates the people around him by helping them
understand not just what to do, but why it matters.
Equally important is how James treats people. He puts the people piece first—always. In every
interaction I’ve witnessed, James leads with respect, curiosity, and generosity. He listens. He
honors others’ perspectives. He creates environments where people feel valued, capable, and
motivated to do their best work. His professionalism is steady and consistent, but never cold or
transactional. There is warmth, integrity, and genuine care behind everything he does.
What I admire most about James is his long-term vision as it relates to brand. He understands
that a brand is not just a message or a moment—it’s a promise, built over time through trust,
consistency, and values-driven leadership. James is patient, intentional, and principled in how
he shows up in the world, and that is precisely why people follow him, learn from him, and
want to build alongside him.
After five years of collaboration, I can say without hesitation that working with James has made
me better—professionally and personally. He raises the bar through his thinking, his character,
and his commitment to doing things the right way. I recommend him wholeheartedly and
without reservation.
Please feel free to contact me if additional insight would be helpful. I would be happy to speak
further about the impact James has made and the kind of leader he is.

I am pleased to write this letter of recommendation on behalf of James Roussos, who has been a valued customer at my Enterprise Rent-A-Car location for several years. During this time, I have had the opportunity to interact with him regularly and observe the consistency, professionalism, and genuine courtesy that he brings to every interaction.
From the very beginning, James has demonstrated a level of reliability that stands out. He’s great at communicating clearly, returning vehicles in excellent condition, and he handles every reservation with respect for our time and processes. It’s rare to find a customer who treats a rental relationship with the same care and responsibility as a personal one, but he does exactly that.
Beyond his dependability, what truly distinguishes James is his positive attitude. Whether navigating a last‑minute reservation change or coordinating travel needs during busy seasons, he remains patient, understanding, and solution‑oriented. His kindness toward our staff and professionalism in every interaction has made him one of the customers we genuinely look forward to serving.
Based on years of consistent, trustworthy behavior, I can confidently recommend James for any opportunity, partnership, or responsibility he pursues. He has shown himself to be dependable, respectful, and a pleasure to work with.
If you need any additional information, I would be happy to provide it.

It is my pleasure to recommend James Roussos. 

James serves as our Business Franchise Consultant for Chicken Salad Chick, where he plays a pivotal role in the growth and operational success of our locations. James consistently demonstrates a deep understanding of the franchise model and a commitment to excellence. His contributions were particularly impactful in the following areas:

• Operational Guidance: James provided clear, actionable strategies that helped streamline our daily operations and improve overall efficiency. 
• Financial Coaching: He was instrumental in helping us analyze P&L statements, identify cost-saving opportunities, and drive higher profitability across our units. 
• Brand Standards: He ensured that our teams maintained the highest levels of food quality and guest service, consistently meeting or exceeding brand audits.

Rapid Expansion and Staff Training 

James was absolutely instrumental in providing the guidance and oversight necessary to open two stores within a single year. A critical component of this success was his exceptional ability to train and develop new staff members. James implemented comprehensive training programs that ensured every new hire—from front-of-house to kitchen staff—fully understood the brand's standards and culture of hospitality from day one. His hands-on approach to mentorship helped build high-performing teams quickly, which was essential for our rapid growth. 

Mentorship and Approachability 

Beyond his technical and training expertise, James possesses a warm, positive personality that makes him an incredible partner. He has a unique talent for simplifying complex projects, which was especially valuable for our first-time franchise owners. He has the patience to break down intimidating corporate requirements into manageable, step-by step tasks, ensuring new owners feel supported rather than overwhelmed. 

James is a dedicated professional with a proactive approach to problem-solving. I am confident that he will bring the same level of passion and clarity to anyone he supports. Please feel free to contact me if you require any further information.

I am pleased to provide this professional reference for James Roussos, with whom I have
worked closely for the past three years in his role as Franchise Business Consultant (FBC)
for Chicken Salad Chick.
I am a multi-unit franchise owner operating four Chicken Salad Chick locations under P
Squared Ventures LLC. Over the course of our partnership, James has been an exceptional

strategic resource and trusted advisor whose business acumen, professionalism, and long-
term mindset have had a direct and positive impact on my organization.

James possesses a rare ability to balance high-level strategic thinking with practical,
actionable execution. His understanding of franchise economics, unit-level performance
drivers, and operational discipline materially improved performance across my portfolio.
He does not simply identify opportunities—he educates, coaches, and collaborates to
ensure those opportunities translate into sustainable results.
One of James’s greatest strengths is his commitment to platform education. He consistently
elevated my leadership team’s understanding of financials, KPIs, operational systems, and
brand standards. His approach empowers franchisees and operators to make informed,
data-driven decisions rather than relying on prescriptive direction alone. As a result, his
impact extends well beyond his direct involvement and continues to compound over time.
Equally important is the way James shows up as a professional and as a person. He treats
people with respect, clarity, and integrity at every level of the organization—from
ownership to hourly team members. He communicates directly yet thoughtfully, maintains

the highest professional standards, and fosters trust through consistency and follow-
through. James is the type of leader others naturally want to work with and learn from.

What truly distinguishes James is his role as a long-term thought partner. He understands
that successful franchise ownership is not transactional; it is built through alignment,
vision, and disciplined growth. James consistently approached my business with an owner’s
mindset, offering insight that reflected both brand stewardship and franchisee success. I
consider him an invaluable partner in my business journey.

I recommend James Roussos without reservation. He sets the gold standard for Franchise
Business Consultants, and any organization would be fortunate to have him in a leadership
or advisory capacity. I am confident he will bring exceptional value, insight, and
professionalism to whatever role he pursues next.
Please feel free to contact me should you require any additional information.

I am happy to share my personal and professional perspective on James Roussos, who I have had the
privilege of working with for the past three years as our Franchise Business Consultant for Chicken
Salad Chick.
My wife and I are multi-unit franchise owners operating four Chicken Salad Chick locations under P
Squared Ventures LLC. Over that time, James became someone we genuinely relied on—not just for
guidance, but for honest conversations, clear thinking, and steady support as we grew and navigated
the realities of operating multiple restaurants.
James has a natural ability to understand how a business actually functions day to day. He doesn’t
approach challenges from a distance or through theory alone; he listens carefully, asks thoughtful
questions, and helps work through solutions that make sense in the real world. His insight and
coaching played a meaningful role in strengthening our performance and sharpening how we think
about our business overall.
What sets James apart for me is how invested he is in the people behind the operation. He took the
time to educate us and our leadership team on the systems, platforms, and financial drivers that
matter most, always with the goal of helping us grow more confident and capable as owners. His
approach was never rushed or transactional—it was intentional, patient, and rooted in long-term
success.
On a personal level, James is simply someone you enjoy working with. He is approachable, respectful,
and steady, even in challenging situations. He treats people well, communicates openly, and brings a
calm, professional presence that earns trust quickly. You always know where you stand with him,
and that consistency matters more than most people realize.
I would recommend James Roussos wholeheartedly. He is thoughtful, capable, and grounded, and he
brings both strong business judgment and genuine humanity to his work. Any organization would be
lucky to have him, and I am confident he will continue to make a positive impact wherever he goes
next.

I am writing to recommend James Roussos based on my experience as a Chicken Salad Chick
franchise owner. Working with James was a positive and valuable experience for my
business.
He took the time to understand my store, my challenges, and my goals, and provided practical
guidance that helped improve operations and overall performance. James was approachable,

responsive, and always willing to help problem-solve, which made a real difference in day-
to-day operations.

He genuinely cared about both our success and the Chicken Salad Chick brand.
I would strongly recommend James Roussos to any organization looking for a knowledgeable
and dedicated franchise business consultant.

It is my pleasure to recommend James Roussos, who served as my
Franchise Business Consultant for Chicken Salad Chick. I am a current
franchisee and have worked closely with James over the past 3 years.
Throughout our time working together, James demonstrated exceptional
business knowledge and an eagerness to share that expertise to help my
business and myself succeed and grow.
James often went above and beyond, making visits to train and guide us
on best practices. He was consistently responsive, professional, and
approachable, treating every interaction with respect and genuine interest.
One thing that stood out was his ability to see the bigger picture—James
had a clear vision for the brand’s growth and a keen sense of how to
position individual locations for future success.
As someone who also operated a restaurant himself, James understood our
day-to-day challenges firsthand, which I appreciated. That practical

experience made his advice both practical and effective. He remained well-
informed about developments within our brand and the broader restaurant

industry, consistently bringing valuable insights to the table.
I especially appreciated that James treated my business as if it were his
own $2 million investment. His commitment, responsiveness, and
thoughtful perspective were instrumental in helping me grow as an owner
and a part of the Chicken Salad Chick family. I highly recommend him for
any role requiring strategic business insight, leadership, and genuine care
for others’ success.

It is with great pleasure that I strongly recommend James Roussos for a position with your
company.
I am Stuart Gibson, an owner/operator of two Chichen Salad Chick franchises in Brevard
County, Florida, where James served as our Franchise Business Consultant (FBC). As our
FBC, James worked tirelessly to ensure that our businesses were successful from before
day one by providing expert guidance and support relating to all aspects of our restaurants.
As first-time franchise restaurant owners, James was literally our lifeline. His expert
knowledge of our platforms and systems was vital. This knowledge, along with his patience
and superb teaching ability, propelled a novice ownership group to success. Day or night,
he was there to answer a question or walk us through a process. Beyond the fantastic
support he provided during our grand openings and on-going operations, his business
acumen has helped shape our vision for the future of our current restaurants and future
expansion.
On a personal note, James is truly one of the great ones. His professionalism, combined
with his inviting attitude, encourages an environment where everyone feels welcomed.
Over the years I’ve had many people in business refer to their team as ‘family’, James
included. The difference is that he means it. His commitment to us and his other
franchisees didn’t stop at normal business hours. And I have no doubt I can contact him a
year from now and he would not hesitate to take my call and answer any questions.
This is why I strongly recommend James for a position at your company. I have no doubt he
will bring this same work ethic, dedication, and passion to his new position. If you have any
questions, or wish to speak to me directly, please feel free to reach out.